Return & Refund Policy

Last Updated: July 18, 2025

At Lehaq.com, customer satisfaction is our priority. This Return & Refund Policy outlines the terms under which you can return or exchange items purchased from our website and request a refund.

1. Return Eligibility

You may return an item if it meets the following conditions:

• The return request is made within 7 days of delivery.

• The product is unused, unworn, unwashed, and in its original packaging.

• All original tags, labels, accessories, and invoice are included.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Personal care or hygiene products (e.g., cosmetics, skincare)

• Intimate or innerwear items

• Sale or clearance items

• Customized or made-to-order products

• Damaged items due to customer misuse

2. Return Process

To initiate a return:

1. Email us at support@lehaq.com with your Order ID and reason for return.

2. Our team will review your request and provide return instructions.

3. You will need to arrange the return shipment (unless the product is faulty).

Important:

• We do not offer pick-up services for returns at this time.

• Customers are responsible for return shipping unless the product was delivered damaged or incorrect.

3. Refund Policy

Once we receive and inspect the returned product:

• If approved, your refund will be processed within 7–14 working days.

• Refunds will be made to your original payment method (e.g., mobile wallet, bank card).

Refunds Will Not Be Issued If:

• The returned product does not meet the return conditions.

• Items are received without prior return request.

4. Exchange Policy

We offer exchanges under the following conditions:

• Only available for size or color mismatch (if applicable)

• Subject to stock availability

• Exchanges must be requested within the return window

5. Damaged or Wrong Product

If you receive a damaged, defective, or wrong item:

• Contact us within 48 hours of delivery

• Share clear photos of the product and packaging

• We will arrange a replacement or issue a refund after verification

6. Contact Information

For all return or refund-related queries, please contact:

• Email: support@lehaq.com

• Phone: +880-1677733681

• Hours: Saturday to Thursday, 10:00 AM – 6:00 PM

Thank you for shopping at Lehaq.com. We’re here to ensure your experience is smooth and satisfactory.